Terms of Use

Last updated: June 18, 2026

Agreement to Terms

By accessing and using this website and our services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, you should not use this website or our services.

Service Description

We provide professional curtain cleaning, ironing, and related fabric care services delivered to residential and commercial properties. Services are performed at the customer's location using professional equipment and methods.

Service Booking and Confirmation

When you submit a service request through our website:

  • Your request does not constitute a confirmed booking until we contact you with confirmation
  • We will confirm appointment details within 24 hours of receiving your request
  • Service availability depends on technician schedules and geographic coverage
  • We reserve the right to decline service requests that fall outside our service area or capabilities

Pricing and Payment

All prices displayed on this website are in British Pounds (GBP) and are subject to the following conditions:

  • Prices apply to standard-sized curtain sets as described in service descriptions
  • Larger or specialty items may require adjusted pricing, which will be communicated before service commencement
  • Payment is due upon completion of service unless alternative arrangements are made in advance
  • We accept payment via methods specified at the time of service confirmation
  • Prices may be updated without prior notice, but confirmed bookings honor the price quoted at booking

Service Limitations

Our services are subject to the following limitations:

  • We assess fabric condition before treatment and may decline to service fabrics that are extremely fragile or damaged
  • Results depend on fabric type, age, and pre-existing condition
  • We cannot guarantee complete removal of all stains, particularly those that have set over extended periods
  • Some fabrics may require specialized treatment methods that differ from standard approaches
  • We are not liable for pre-existing damage that becomes apparent during cleaning

Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about fabric types and any known issues
  • Ensure safe access to curtains and adequate working space
  • Inform us of any special requirements or concerns before service begins
  • Be present or have a representative available during service delivery
  • Secure valuables and fragile items in the service area
  • Notify us of any pets that may be present during service

Cancellation and Rescheduling

Cancellation and rescheduling policies:

  • You may cancel or reschedule appointments with at least 48 hours notice without penalty
  • Cancellations with less than 48 hours notice may incur a cancellation fee
  • We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances
  • If we cancel or reschedule, you will not be charged any fees

Satisfaction and Complaints

We are committed to customer satisfaction:

  • If you are not satisfied with our service, contact us within 48 hours of completion
  • We will assess the issue and, where appropriate, arrange a return visit to address concerns
  • Complaints must be submitted in writing via email to [email protected]
  • We aim to resolve complaints within 7 business days

Liability and Disclaimers

To the fullest extent permitted by law:

  • We provide services on an "as is" basis without warranties beyond those legally required
  • We are not liable for damage resulting from pre-existing fabric defects or degradation
  • Our liability is limited to the cost of the specific service provided
  • We are not liable for consequential, indirect, or incidental damages
  • We maintain appropriate insurance coverage for our service operations

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be legally limited.

Website Use

When using our website, you agree to:

  • Provide accurate and complete information in all forms
  • Not use the website for unlawful purposes
  • Not attempt to gain unauthorized access to any portion of the website
  • Not transmit viruses, malware, or harmful code
  • Not collect or harvest information about other users
  • Not interfere with the proper functioning of the website

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of void-connector.com or its licensors and is protected by copyright and other intellectual property laws. You may not:

  • Reproduce, distribute, or modify website content without permission
  • Use our branding or trademarks without authorization
  • Create derivative works based on our content

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Visiting third-party sites is at your own risk.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for details.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your breach of these Terms of Use or your use of our services.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek resolution. If informal resolution is unsuccessful, disputes may be resolved through:

  • Mediation by a mutually agreed mediator
  • Legal proceedings in appropriate courts

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and us regarding your use of our website and services.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page with an updated revision date. Your continued use of our website or services after changes constitutes acceptance of the modified terms.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. A waiver in one instance does not constitute a waiver in any other instance.

Contact Information

For questions about these Terms of Use, contact us at:

Email: [email protected]
Address: 47 Queensway Boulevard, Hammersmith, London W2 4QP, United Kingdom

Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.