Privacy Policy

Last updated: June 18, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our curtain cleaning and ironing services or interact with our website.

Information We Collect

Information You Provide

When you request a service through our booking form, we collect:

  • Full name
  • Email address
  • Service selection details
  • Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages viewed and time spent on pages
  • Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

  • Processing and confirming service requests
  • Communicating with you about appointments
  • Providing customer support
  • Improving our website and services
  • Sending service-related notifications
  • Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: Processing necessary to fulfill our service agreement with you
  • Legitimate interests: Operating and improving our business operations
  • Consent: Where you have provided explicit consent for specific processing activities
  • Legal compliance: Meeting legal and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

  • Service providers: Companies that help us operate our business, such as payment processors or scheduling systems
  • Legal authorities: When required by law or to protect our legal rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service request data is typically retained for three years after the last service date for record-keeping and customer service purposes.

Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Withdraw consent: Withdraw consent for processing activities based on consent

To exercise these rights, contact us at [email protected]

Cookies and Tracking

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie preferences through our cookie banner or your browser settings. For more information, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 47 Queensway Boulevard, Hammersmith, London W2 4QP, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal data violates applicable law.